Frequently Asked Questions
How do I find an item in the store?
Click on the SEARCH link. You can search based on item, category, or key word.
How do I measure for a Chapeau and Cape?
Chapeau – measure around your head, approximately and inch above your ears. Cape-Your normal shirt collar size and measure the length of the cape, measure from the back of your neck straight down to the back of your knees.
When will I get my order?
You can expect most orders to be delivered to you within 5-7 business days. Shipments leave our location 1 to 2 business days after your order is received. Regalia packages can take up to 4 weeks depending on availability of items. Shipping distance from Mohegan Lake, NY varies from 1 to 7 days within the US. Canadian and overseas shipments vary, based on distance and customs procedures.
How do you ship and how much will it cost?
When you check out, shipping costs will be calculated based on weight and size of package(s), distance to shipping destination from Mohegan Lake, NY and whether you requested expedited shipping service. Most orders ship UPS for reliable and cost-effective service and accurate tracking capabilities. On smaller orders, the shipping/handling is reduced and shipped via USPS.
Can I look at my order status and order history?
Click on the YOUR ACCOUNT link on the menu bar at the top of the page. Your profile information, order status, and order history are all available there. You must be logged into the store to view your account information.
Where can I email a question or comment?
You can send an email to firstname.lastname@example.org
What is the physical Address?
The English Company Inc
1950 East Main Street, Suite 201
Mohegan Lake, NY 10547 OR MAILING ADDRESS - P.O. BOX 811 Jefferson Valley, NY 10535
What if I am ordering from another country?
All transactions are executed in US Dollars. Conversion amounts for credit card transactions established for use with foreign currencies will be reflected on your statement.
What if I don't like ordering online?
If for any reason you're not quite comfortable shopping online, have questions or prefer to make your purchase via telephone, just give us a call toll-free at 1800-444-5632 Monday - Friday 9AM – 5PM EST. Our customer service representatives will be happy to help you over the phone.